1. Are theatres open 7 days a week and on Bank Holidays?

Nearly all London theatres are closed on Sundays, with most open Monday - Saturdays. Generally, theatres remain open as usual during Christmas, New Year and UK bank holidays. However, they all close on Christmas Day itself! Most theatres will have an earlier start time on Christmas Eve and many have extra matinee performances over the festive period.

2. Do I have to wear formal or informal clothes when I go to the theatre?

It does not matter what you wear nowadays.

3. In America we have Orchestra Stalls & mezzanine, RV[restricted view] what are they called in London Theatres?

Stalls is the same as Orchestra or Orchestra Stalls in the USA. They are the lowest seating section and normally closest to the stage.

Dress Circle, is called Royal Circle or Circle, is the same as Mezzanine in the USA and is the next tier above the Stalls.

Upper Circle or Grand Circle is the same as Balcony in the USA, and is normally the next tier above the Dress Circle. These are normally the cheapest seats!

Boxes are most commonly at Dress Circle Level to the far side of the theatre. Contrary to popular belief, boxes very rarely offer good views of the stage and are generally not classified within the first class seating of a venue.

RV is called restricted view.

4. I cannot find the availability I want - can you help?

Due to popular demand certain shows and performances may sell out or certain offers may only have limited availability. If you cannot find what you are looking for, please contact the ILOVESTAGE team on [email protected] and we will do our very best to fulfil your requirements, or find you a suitable alternative. 

5. Do shows offer discounts to groups?

Many shows offer special discounts for groups, though minimum number requirements will vary from show to show. Most shows do not offer discounts on weekends and the best offers and availability is generally found on Monday-Thursday performances. Unfortunately group tickets cannot currently be booked online  so please email on [email protected]

6. Where is my booking confirmation?

You should receive your booking confirmation via email within an hour of booking. please check your Junk/Spam folders as it may have filtered our email by mistake. If you cannot find your email confirmation, please contact the ILOVESTAGE team on [email protected]

7. When will I receive my tickets?

If you have booked a group ticket, tickets will generally arrive with us. Please come and collect it at the ILOVESTAGE West End office [address: ILOVESTAGE, 4-12 Regent Street, SW1Y4RG, LONDON].

If you have booked an individual ticket,  to collect your tickets at the theatre box office, it will be available to collect 30 minutes before the performance starts.

8. I have lost my tickets - what can you do?

If you have lost your tickets we can generally reissue duplicate tickets, however these can only be collected from the venue's Box Office on the day of performance. Proof of ID may be required to collect the tickets. please contact the ILOVESTAGE team on [email protected] to make the necessary arrangements

9. What time should I arrive at the theatre?

Recommended arrival time at the theatre is half an hour before curtain (show start time).

10. Can someone else pick up my tickets from the box office?

Some theatres allow this and some don’t.

11. What if I am unable to use my tickets?

Once tickets are confirmed they cannot be exchanged or refunded (unless of course the event/performance is cancelled). 

12. If I choose to be refunded for a cancelled performance, when can I expect to receive the refund? And how will I be refunded?

Refunds will normally be credited back within 10 working days, unless advised otherwise at the time your refund is confirmed. We will always credit refunds back to the card that was used to make the booking.

13. Do venues have Disabled Access?

All venues have disabled access. However, as many of London's historic theatres are listed buildings, many do not have lifts. Many theatres have allocated special seating spaces for wheelchair users.

14. What is a matinee performance?

A matinee is an afternoon performance. Matinee performances generally start between 14.00 and 17.00, although they sometimes start sooner so please ensure you check the correct time on your tickets.

15. What are the age restrictions for children?

General guidelines recommend the age of 5 and over as a minimum age however more specific guidelines may apply on specific productions. Children must be able to sit unaided, in their own seat and be attentive to the performance so as not to distract other paying members of the audience.

16. Can I take pictures or a video of the performance?

Taking pictures or videos is strictly forbidden and if caught you may be asked to leave so please don’t risk it!

17. Is there a break in the middle of the performance?

Most shows have a 15 – 20 minute interval during the performance, however not all.

18. If I forget or lose something at the theatre, who should I contact?

Please contact the theatre directly as they will be much better placed than us to (hopefully) find it for you!

Need more help?